In order to expedite business operations, companies may supplement their human workforce with these IA digital workers thanks to AI automation technology, also known as intelligent automation. This relieves workers of tedious, repetitive duties and helps address the skills and labour shortages while allowing them to concentrate on higher-value, strategic work.
Chatbots that are driven by AI or virtual assistants are a fantastic illustration of this. Thousands of emails are frequently received by customer care centres; too much for a small number of employees to answer to effectively and quickly during an eight-hour workday. But AI chatbots respond to consumer inquiries immediately, working around the clock to cut down on wait times. A human agent takes over the discussion if the chatbot is unable to respond to a customer's query. This lowers backlogs and wait times, which benefits the staff
No, AI isn’t the same as automation — but they can work together to do a lot more than either could manage on its own.
Robots carrying out repetitive activities gave rise to automation, often known as robotic process automation (RPA). Automation is now capable of organising labour, linking systems, and handling end-to-end operations thanks to advancements in artificial intelligence (AI).